Shipping policy

Last updated: August 4, 2026

At CHOOSZ, every watch is physically inspected before dispatch. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

ORDER PROCESSING

Once your payment has been confirmed, please allow 1–3 business days for us to inspect, prepare, pack, and hand your order over to the carrier.

Our daily order cut-off time is 9:00 AM UK local time (GMT or BST, depending on the time of year).

Orders placed before the daily cut-off from Monday through Saturday, excluding public holidays, will begin processing on the same day. Orders placed after the cut-off, on Sundays, or on public holidays will begin processing on the next applicable processing day.

Beginning processing on the same day does not mean that the order will be dispatched on the same day. The standard 1–3 business day processing period still applies.

Processing time is separate from transit time. During product launches, promotional periods, or periods of unusually high demand, additional processing time may occasionally be required.

If we become aware that we cannot dispatch your order within the stated processing period, we will contact you where reasonably possible and provide any options required under applicable law.

SHIPPING DESTINATIONS

Available shipping destinations are determined at checkout. If your address cannot be selected or shipping is unavailable during checkout, we are currently unable to deliver to that destination.

We do not currently ship to:

PO boxes
APO/FPO addresses
Military addresses
Illinois (IL)

Please provide a complete residential or commercial delivery address.

SHIPPING COSTS

Standard shipping is free on all orders shipped to supported destinations, with no minimum purchase requirement.

ESTIMATED DELIVERY TIMES

Once your order has been dispatched, estimated standard delivery times vary by region:

Asia: 3–5 business days
Oceania: 4–7 business days
Europe: 3–5 business days
The Americas: 5–8 business days

Including our standard 1–3 business day order processing period, the estimated total delivery windows from the date payment is confirmed are:

Asia: 4–8 business days
Oceania: 5–10 business days
Europe: 4–8 business days
The Americas: 6–11 business days

Transit time begins when the order has been handed over to the carrier. These timeframes apply only to destinations currently supported at checkout. Shipping may not be available to every country, state, province, territory, or region within the areas listed above.

All delivery timeframes are estimates rather than guarantees. Delivery may take longer due to customs processing, carrier disruption, severe weather, public holidays, local inspections, seasonal demand, or other circumstances outside our reasonable control.

TRACKING INFORMATION

Where shipment tracking is available, tracking details will be sent to the email address provided at checkout or made available through your order information.

Tracking events may take time to appear after dispatch. Some shipping services or destinations may provide limited tracking updates, and tracking may not be available for every order.

Please ensure that the email address entered at checkout is accurate.

CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, the recipient is responsible for all applicable customs duties, import taxes, and related charges.

These charges are determined by local authorities and are not controlled or collected by CHOOSZ. We recommend checking the import requirements of your destination before placing an order.

Customs processing may cause additional delivery delays.

If an order is refused or left unclaimed because customs charges were not paid, any refund will be handled in accordance with applicable law and our Return & Refund Policy. Where legally permitted, costs incurred in recovering or returning the parcel may be deducted from the refund.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact support@choosz.com as soon as possible.

We will do our best to assist, but we cannot guarantee that an order can be changed or cancelled after inspection, packing, or fulfilment has begun. Once an order has been dispatched, it cannot be cancelled as an unshipped order and may need to be returned under our Return & Refund Policy.

Your statutory cancellation rights remain unaffected.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after fulfilment has begun.

If a parcel cannot be delivered or is returned because the address supplied was incorrect or incomplete, we will contact you after the parcel is returned to us. Where permitted by law, additional shipping costs may apply if you request reshipment.

We are not responsible for delays caused by materially incorrect or incomplete address information supplied by the customer, although we will provide reasonable assistance where possible.

DELIVERY DELAYS

Occasional delays may occur due to:

High order volumes or seasonal demand
Carrier disruption or logistical issues
Customs processing or local inspections
Severe weather or natural events
Public holidays
Other circumstances outside our reasonable control

If your order has passed the estimated delivery window, please allow a short additional period for delayed carrier updates and then contact support@choosz.com with your order number.

We will provide reasonable assistance and, where appropriate, investigate the shipment with the carrier. If a shipment delay materially exceeds the promised timeframe, we will provide the options and remedies required by applicable law.

LOST OR MISSING PACKAGES

If tracking has stopped updating, your order has not arrived after the estimated delivery window, or you believe your parcel may be lost, please contact support@choosz.com with your order number and any available tracking information.

We will investigate the shipment with the carrier. If the parcel is confirmed lost before delivery, we will provide an appropriate replacement or refund, subject to product availability and applicable law.

If tracking shows the parcel as delivered but you cannot locate it, please:

Check around the delivery location.
Ask household members, neighbors, reception staff, or building management.
Check for any delivery notice from the carrier.
Contact the carrier for additional delivery details.
Contact us promptly if the parcel is still missing.

We will provide reasonable assistance in investigating the delivery.

RISK OF LOSS

Where we select or arrange the carrier, CHOOSZ remains responsible for the goods while they are in transit.

Risk of loss or damage transfers to you when the goods are delivered into your physical possession or to a person identified by you to receive them, except where applicable law provides otherwise.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact support@choosz.com as soon as possible and include:

Your order number
A description of the issue
Clear photographs or videos of the item
Photographs of the packaging and shipping label

Where reasonably possible, visible shipping damage or an incorrect item should be reported within 3 days of delivery. This reporting request helps us investigate promptly and does not limit any rights or remedies available under applicable consumer law.

Damaged, defective, and incorrect items are handled in accordance with our Return & Refund Policy.